- Safety—avoid injury to patients from the care that is in tended to help them
- Timeliness—reduce waits and harmful delays
- Effectiveness—provide services based on scientific knowl edge to all who could benefit and refrain from providing ser vices to those not likely to benefit (avoiding overuse and underuse, respectively)
- Efficiency—avoid waste
- Equitability—provide care that does not vary in quality be cause of personal characteristics such as gender, ethnicity, geographical location, and socioeconomic status
- Patient centeredness—provide care that is respectful of and responsive to individual patient preferences, needs, and values
Wednesday, June 8, 2011
A Bit More Background
The Institute of Medicine (IOM) in Crossing the Quality Chasm listed 6 areas in need of improvement:
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